Frequently asked questions
Setup time, training, support, migrating your data: everything you need to prepare your project.
Server setup and the configuration of your academic structure (programs, levels, course units) take just a few days. The platform can then be used right away; only the migration of your existing data may extend this timeline, depending on its volume.
Yes. We train your administrators and registrar staff to get started, then remain available to answer their questions.
Yes. We can import your student lists, academic structures and history from Excel files or from previous software.
Support is available 7 days a week. Requests are handled by the Grade Master team, who know the context of institutions in the region.
The platform is hosted on secure servers, with an SSL certificate and regular backups. Access is controlled by role.
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Our team replies within 2 business days.